Customs & import taxes

Orders may need to clear customs in your country.
Please check if your order will incur additional import duties, taxes or other customs related charges.
Import duties, taxes or other customs charges will be collected by the shipping company upon delivery.
Suppliers are not responsible for delays caused by the customs department in your country.
Additional costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback

TERMS AND RETURN POLICY

1.Change Address – If you are requesting to change your address, please let us know ahead of time. Otherwise, your order will be shipped to the address that you provided in your order shipping address.

2.Cancelled Transactions – We can cancel transactions, just let us know so we can process it immediately. We can not cancel it if in case the item was already shipped.

3.Received Wrong Itemt as Described – We're humans and we intermittently commit mistakes but we are keen to correct them, in a way that the buyer prefers. If the item received was wrong or not the same as shown in the product listing photos, we will require you to send actual photo/s of the item received, along with its packaging (showing the label on the package). This is our SOP, for us to be certain and for record purposes.

4.DOA/Damaged Upon Receipt – We make sure our items are properly packaged before shipping to avoid damages on the item. In case you received a damaged item, which might have been caused by shipping, please send us photos of the received item along with its packaging (showing the label on the package) for us to check and report immediately to our shipping department so they can take further action.

5.Defective/Incompatible – We get our items in bulk so there is a little chance that some would be defective. We require you to send us photo/s of the item received and also your original item (for incompatibility issues) so we can compare the items and conduct necessary actions. If you feel like you need to return an item, please let us know the REASON so that we can provide RMA instructions.

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Shipping Method

Notice

Holiday and weekend are not included in the working days. Just for reference only.

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Feedback

1.Your satisfaction is our pursuit,so if there is anything to make you unsatisfied ,(including our product and service,or other thing),please contact us to serve you again before you put the order to dispute, we will try our best to solve the problem for you.

2. If you are satisfied with our items and our service, please leave a Postive Feedback (5 stars ) for us,it is very important for us to improve our work.